The mission of the Office of Information Technology (OIT) is to provide a high level of customer service and exceptional support for the entire range of academic and administrative computing, networking, telecommunications and audio/visual needs of the University.
Helpdesk is the first point of contact for requests to OIT, including all kinds of computer and telephone troubleshooting, installation of authorized programs, virus questions, getting e-mail accounts, etc. The Help Desk is located in Campus Center 1.
If there is an issue that the Help Desk is not able to resolve over the phone, the technician will create a trouble ticket and assign it a priority and also be assigned a technician. When contacting the Help Desk department, please provide relevant contact information and availability in order to expedite the resolution of your trouble ticket. Note that OIT Help Desk staff are not authorized to work on non-NDNU-owned computers or devices.
For Technical Support, fill out our online Helpdesk Request Form.
Network Services is staffed to assist you in cases where the OIT Helpdesk is not able to resolve trouble tickets. Network Services can assist you with in-campus wireless connection, network resource access problems, network printing problems, and in-campus internet connection.
Network Services is unable to provide support for home internet access issues or with non-NDNU-owned peripherals.
Administrative Systems is also staffed to assist you with the student information database system. This includes the Jenzabar EX ERP and Campus Portal.
Audio-Visual is staffed with technicians and students to assist you in audio-visual setup and troubleshooting. The Audio-visual department requires a 72-hour advance notice for any audio-visual delivery and setup. An audio-visual request form must be completed to ensure that deliveries and setup are scheduled. For additional information, visit Media Services.
Computer Labs support is provided by OIT. For additional information, visit Computer Labs at NDNU.
|Helpdesk||(650) firstname.lastname@example.org||8:00 AM - 6:00 PM|
|Audio-Visual||(650) email@example.com||8:00 AM - 6:00 PM *|
|Network Services||(650) firstname.lastname@example.org||8:30 AM - 5:30 PM|
|Administrative Systems||(650) email@example.com||8:30 AM - 5:30 PM|