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Database Access and Troubleshooting Guide

Library databases and electronic journals are licensed for access by current NDNU students, faculty, and staff only. Hence, NDNU must verify each user identity and confirm that they are current members of NDNU by requiring them to login during each browser session.
When you click on a restricted database or another electronic resource on the Databases page or on Search@NDNU search results page, you will be required to enter your NDNU username and password (the same username and password used to login to NDNU email).
For on-campus users using a wireless network, you must use NDNU wireless network to access library databases or other electronic resources. For more information please see this page on connecting to NDNU wireless network.
If you are unable to access databases or other electronic resources from off-campus, access is available via Library or campus computers. Below are a few troubleshooting tips that might help you resolve database access issues.
Quick Fixes
  • Try a different browser. Occasionally a resource will not work well with, or without, a specific browser or plug-in.
  • If your browser seems to hang or not do anything after you enter your username and password, try clicking on the reload or refresh button in your browser.
  • Try rebooting your computer. It sounds basic, but sometimes this can fix access issues.
  • If you are on campus, use On-campus access only links (found next to each of the databases listed on the databases pageor try removing the beginning part of the database URL. This may fix access issues caused by the authentication system. The portion of the URL to remove is:
NDNU Login Information
  • A problem with your NDNU login information or with the campus network will block your access to Library databases and other electronic resources. If you are unable to login to the campus network, contact  OIT Help Desk at 650-508-3555.
Popups, Cookies, Firewalls, & Javascript 
  • Make sure that pop-ups are not blocked. You must allow pop-ups. See instructions on enabling pop-ups in Chrome, Firefox, and Internet Explorer. To enable pop-ups in Safari – Click on Safari > Block Pop-Up Windows so that a checkmark does not appear next to it.
  • Temporarily disable personal firewalls, filters, and security software to access these resources. Some resources may require that you lower security and privacy settings by enabling cookies (What are cookies? Find out more here). See instructions on enabling cookies in Chrome, Firefox, Safari, and Internet Explorer.
  • If you have accessed the page before but are now having problems, clear your old cookies and/or cache in order to set a new cookie. Sometimes cookies become invalid; for example, if the URL for a database has changed. In this case, delete the old cookies. See instructions on clearing cache in Chrome, Firefox, and Internet Explorer. To clear cache in Safari – Click on Safari > Select Clear History & Website Data > Select the duration you would like to clear > Click on Clear History.
  • Make sure that Javascript is enabled. Here are instructions on enabling Javascript in your browser.
Browsers and PDFs
  • If you are not able to open the PDF using your Macintosh or Windows, make sure you have Adobe Acrobat Reader installed. To be able to open PDF’s using your internet browser (e.g. Internet Explorer, Firefox or Chrome), you will need to install the Adobe Acrobat browser plug-in/add-on.
  • If you have already installed Adobe Acrobat and are still unable to load PDFs, check if you have the most current versions of your internet browser and the software Adobe Acrobat.
  • For those using Safari, if you are not able to load PDF’s, and have already installed the latest Adobe Acrobat Reader and internet browser plug-in/add-on, you can choose to open the PDF in most of our subscribed databases by choosing the option “Open with your PDF viewer” or “Open in PDF Reader.”
  • If you are using FireFox or Internet Explorer and having trouble accessing PDFs, click here.
  • Chrome uses a built-in PDF viewer to open PDFs. If you’ve disabled the built-in PDF viewer, Chrome will use Adobe Acrobat or Adobe Reader to display PDFs. You can also choose to make Adobe Acrobat or Adobe Reader your default PDF viewer in Chrome. For information, visit Adobe PDF Plug-In Chrome Help.


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