What to Do If...?

Connect with CETL

Instructional Designers by school:

Business & Management Felicia Harris-Foster, DBA
fharrisfoster@ndnu.edu
Education Lia Schraeder, PhD
LSchraeder@ndnu.edu
Psychology Kevin Zaragoza
kzaragoza@ndnu.edu

 

Director: Elizabeth Wilcox (ewilcox@ndnu.edu)

 

CETL email: cetl@ndnu.edu

Get tech support

OIT Helpdesk is open 24/7 for tech support:
(650) 508-3555
helpdesk2@ndnu.edu

What to do if...?

Find quick answers to various questions that might arise for new faculty, organized by the type of situation and including emergency situations you may encounter. Bookmark this page for easy reference.

Technology situations

What to do if...? Answer
I'm experiencing a login issue with my email or Canvas Reset your NDNU password, or call the OIT helpdesk at 650-508-3555— the phone line is staffed 24/7 to help with access problems.
Students tell me they can't see my Canvas course

Be sure to publish your course, ideally two weeks before the term begins, with at least a home page, syllabus, and Getting Started module. 
I need to contact my students After your Canvas course is published you can message students using the Canvas Inbox. Your NDNU email can also be used to contact students.
I want to access Cengage resources (School of Business & Management only) To access Cengage materials, SBM faculty must create a Cengage account through the Cengage website. and get verified first. 
I need to report final grades  Use Campus Portal (not Canvas) to enter final grades. Information on grade entering will be sent to you by the Registrar about a week before the end of the term. 

Campus situations

What to do if...? Answer
I need to setup Wi-Fi See OIT's Wi-Fi guide (requires NDNU login).
I need a parking pass Please fill out the Parking Registration form to register your vehicle to park on campus.
I need technical support in the classroom Contact the OIT Helpdesk at (650) 508-3555 for quickest response or email helpdesk2@ndnu.edu.
I need non-technical support for the classroom Submit a request to the Facilities Department for additional seating, climate control, custodial service, etc.
I need information regarding a campus emergency

Check NDNU's Emergency Info website for current information.
I need guidance on how to respond to a campus emergency

See the Emergency Response Guide
I am concerned about campus safety for myself or a student

For an emergency, call 911.

Contact Public Safety to report any safety concern on campus at 669-367-4834.

Student situations

What to do if...? Answer
A student needs an accommodation Refer them to the Disability Resource Center (DRC). You cannot grant accommodations without a DRC letter.
A student needs support in writing, time management, or study skills Refer them to the Academic Success Center: ASC Referral Form
Another student or a parent is asking about a student's grades Defend student privacy by default. Refer to the university's FERPA and Student Privacy website for more guidance.
A student discloses a sexual misconduct incident

Encourage the student to report any sexual misconduct incident to the Conduct/Incident Report Form. Also let them know you will need to inform the Title IX Coordinator, Mary Haesloop. She may be able to assist the student with resources and she can be reached at mhaesloop@ndnu.edu.
I'm worried about a student's behavior or well-being, but it isn't an emergency

Report a non-emergency behavior issue to the Conduct / Incident Report Form. It routes to the Office of the Provost, which sends it to the right office.

Direct a student to the mental health support available at TimelyCare, where TalkNow connects an NDNU student to a licensed mental health professional in minutes, free, any hour. 
A student is threatening harm to self or others

For an emergency, call 911.

In case of suicide threat, call 988: the Suicide and Crisis Lifeline, staffed 24/7.

Faculty situations

What to do if...? Answer
I can't teach today because I'm experiencing an emergency situation Notify your Program Director as soon as you're able, and message your students through Canvas. If you can't do either yourself, ask someone to do it for you.
I'll be out longer than a session or two due to special circumstances Contact your Program Director and HR (hr@ndnu.edu). Extended absence, leave, and coverage are handled between your school and HR.

Not sure who to ask? Start with your Instructional Designer. If you're not sure who that is, cetl@ndnu.edu reaches all of us.